Forwarding calls to your BT Cloud Work number

Calls made to your existing phone number from your current service provider can be forwarded to your BT Cloud Work number. This option lets you maintain a phone number with your current provider and have calls forwarded automatically to your BT Cloud Work account.

NOTE: You need to be an Account administrator to perform this action.

TIP: Open an image in a separate tab or zoom the page to make it bigger.​​​

1. Log in to your BT Cloud Work account as an Account administrator.
2. Under Phone system, click Phone numbers > Company.
3. Click Forward number.
4. Type your Existing phone number, then click Next.
5. Select where you want your calls to be forwarded to.

• Choose either the Auto-Receptionist or Selected extension.
• Click Next.

6. You will see a confirmation page. Read the information.

• Click Print or Done.

7. The forwarding number is now displayed on your account under Phone system > Phone numbers > Company.​