Call Park is a feature that allows BT Cloud Work Users to place a call on hold, send that call to a park extension, and let another user pick up the call on another phone by dialing that extension.
Public Call Park puts a call on hold in a public location that’s accessible to any user who dials an automatically assigned virtual location number. Public Call Park is the default setting and doesn’t require the configuration of any additional settings. It has a return time of 5 minutes.
Private Call Park uses the Park Location Group feature. A call placed on hold in a Park Location group is only visible and accessible to the members who use supported deskphones or the BT Cloud Work Phone application. It has no park return time limit.
A Park Location group is a private location in which specific users can park and pick up calls. Once users have been added to a group, the Park Location can be added to the user’s Presence on a deskphone on the BT Cloud Work Phone app’s HUD. Call Park supports up to 100 Park Location groups, with no limitation on the number of users per group.
Call Park is available for all BT Cloud Work plans.
Call Park is included at no additional cost with BT Cloud Work.
Yes. However, Call Park isn’t supported for outbound calling to another extension in your system.
Call Park is only supported for warm transfers on deskphones that support the Call Park soft key.
Incoming calls can be parked and retrieved on any BT Cloud Work deskphone, regardless of office location. The Call Park softkey is available on all Cisco and Poly devices (except Cisco models SPA 508 and SPA 303).
You can also park calls using touch-tone commands on the BT Cloud Work Phone.
You can use Call Park on any deskphone, either by pressing the Call Park softkey or using the touch-tone commands.
50. The BT Cloud Work system automatically assigns park locations from *801 to *899.
NOTE: Park Location numbers are virtual system locations that shouldn’t be confused with user extensions. Virtual locations are preceded by an asterisk; e.g., *828.
The default timeout value for Call Park, Public Call Park, and Park Locations is five minutes.
To increase or decrease the duration of your Call Park Timeout, contact BT Cloud Work Support.
Notifications appear on the device where the call was originally parked.
The active call will be placed on hold, and the parked call will be picked up.
You’ll hear this error message: “Call is no longer available to pick up.” Your calls won’t be affected.
No. You can park a call to a Park Location Group’s extension, but not to a specific user extension.
No. The parked call in a Park Location will be visible only on a Park Location group member’s phone.
You can have up to 100 Park Locations in your phone system.
Only one call per Park Location can be parked in a Single Park Location.
There is no user limit.
Yes.
There is no DTMF support for Park Locations. It’s possible to call this location, but the call will be rejected with this error prompt: This group does not accept phone calls. You will now be disconnected.
