Presence Overview | BT Cloud Work

Presence allows customers to view the phone status of their colleagues at a glance. This feature is typically used by the receptionist or secretary to aid in routing incoming calls.

Benefits

• Your presence status can be reflected on your colleagues’ or receptionist’s desk phones, regardless of the device you are using – mobile, softphone, and deskphone
• Saves time by eliminating the need to call or message colleagues
• Transfer directly to voicemail if a coworker is busy or out
• Enables quick routing to available group/call queue/employee reducing hold time and hang-ups
• Fewer customers are transferred to employees who cannot take their call
• With a few easy clicks, enable Presence for admins/colleagues
• Use phone expansion modules to monitor the presence of a large number of colleagues

Compatible phones

Presence will work on the following compatible BT Cloud Work IP Phones:

• Polycom VVX250
• Polycom VVX300
• <>Polycom VVX301
• Polycom VVX350
• Polycom VVX400
• Polycom VVX411
• Polycom VVX500
• Polycom VVX601
• BT Cloud Work Desktop app