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Presence Overview | BT Cloud Work

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Details

Presence allows customers to view the phone status of their colleagues at a glance. This feature is typically used by the receptionist or secretary to aid in routing incoming calls.

Benefits

  • Your presence status can be reflected on your colleagues’ or receptionist’s desk phones, regardless of the device you are using – mobile, softphone, and deskphone
  • Saves time by eliminating the need to call or message colleagues
  • Transfer directly to voicemail if a coworker is busy or out
  • Enables quick routing to available group/call queue/employee reducing hold time and hang-ups
  • Fewer customers are transferred to employees who cannot take their call
  • With a few easy clicks, enable Presence for admins/colleagues
  • Use phone expansion modules to monitor the presence of a large number of colleagues

Compatible phones

Presence will work on the following compatible BT Cloud Work IP Phones:

  • Polycom VVX250
  • Polycom VVX300
  • <>Polycom VVX301
  • Polycom VVX350
  • Polycom VVX400
  • Polycom VVX411
  • Polycom VVX500
  • Polycom VVX601
  • BT Cloud Work Desktop app
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TitlePresence Overview | BT Cloud Work
URL Name7617
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