Switch to Multi-level IVR on the BT Cloud Work

Switching to the Multi-level IVR connects calls to your company number to a top-level IVR menu which can be configured to connect to additional IVR menus or other system extensions. Switching to the Multi-level IVR can be done after Set up the Multi-level IVR on the BT Cloud Phone Portal through your BT Cloud Phone portal. Follow these steps to switch to the multi-level IVR.

Go to Auto-Receptionist Feature on the BT Cloud Work Portal for more information on this topic.

NOTE: You need to be an Account Administrator to customise these settings.

1. Log in to your BT Cloud Work portal.

2. On the Admin Portal, click Phone System > Auto-Receptionist > General Settings.

3. Click the drop down button on the right side of the screen and select Multi-level.



• Single level - Calls to your company number can be connected to a built-in Auto-Receptionist or connected to a specific extension.
• Multi-level - Calls to your company number can be connected to a top-level IVR menu which can be configured to connect to additional IVR menus or other system extensions.