BT Cloud Phone


Switch to Multi-level IVR on the BT Cloud Work

« Go Back

Article

 
Details

Switching to the Multi-level IVR connects calls to your company number to a top-level IVR menu which can be configured to connect to additional IVR menus or other system extensions. Switching to the Multi-level IVR can be done after Set up the Multi-level IVR on the BT Cloud Phone Portal through your BT Cloud Phone portal. Follow these steps to switch to the multi-level IVR.

Go to Auto-Receptionist Feature on the BT Cloud Work Portal for more information on this topic.

NOTE: You need to be an Account Administrator to customise these settings.

1. Log in to your BT Cloud Work portal.

2. On the Admin Portal, click Phone System Auto-Receptionist > General Settings.

3. Click the drop down button on the right side of the screen and select Multi-level.

User-added image

• Single level - Calls to your company number can be connected to a built-in Auto-Receptionist or connected to a specific extension.
• Multi-level - Calls to your company number can be connected to a top-level IVR menu which can be configured to connect to additional IVR menus or other system extensions.

4. A confirmation pop-up message will appear, click Continue to confirm.

5. Select the Top Level IVR Menu you want the incoming calls to connect to. Click Save.
If this is the first time you are setting up your Multi-level IVR, you will be prompted to Set up the Multi-level IVR on the BT Cloud Phone Portal 

Issue
Question
Symptom
Steps To Reproduce
Affected Environment
Cause
Resolution
Status
TitleSwitch to Multi-level IVR on the BT Cloud Work
URL Name7838
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information