BT Cloud Phone

Reset Your BT Cloud Phone Password

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Resetting the password for the BT Cloud Phone online account may be done in cases where the password is lost or forgotten. It is recommended that the password for every extension be reset on a regular basis to prevent fraud, hacking and unauthorised use of the account.

1. Log in to your BT Cloud Phone portal. See Log in to the BT Cloud Phone Using Email or Phone Number for more information.

2. If you entered the wrong password, you'll be given the option to reset the password. Click reset password.

3. Fill out the required fields, then click Reset.

4. You will see a confirmation that an email was sent to your Email address. Open your email, then click Reset Your Password.

Click Reset Your Password

5. Enter the new password and re-enter it on the spaces provided. BT Cloud Phone strongly recommends that you choose a password that is not easy to guess and does not include any personal or account information. Click Save when done.

NOTE: Your new password must meet BT Cloud Phone's Password Requirements

• at least one letter
• at least one number
• at least one special (!, @, # or $) or upper case letter
• at least 8 characters
• maximum of 32 characters

Create new password

6. Click Proceed to application.

Click Proceed to application

You will be automatically signed in to the BT Cloud Phone Portal. You will also receive a confirmation email indicating that your password was updated.

Steps To Reproduce
Affected Environment
TitleReset Your BT Cloud Phone Password
URL Name7839
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