BT Cloud Phone

User Roles and Permissions Overview | BT Cloud Work

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User Roles give the Administrator the ability to control what Users can do within the system, without giving full Administrator access. A Role is a collection of Permissions which could be based on a job function. Permissions are assigned to Roles and Roles are assigned to Users.

Key Features and Benefits
User Case Scenario



The Predefined User Roles and Permissions feature is available to all BT Cloud Phone customers. The Custom Roles and Permissions feature is only available to Connect and Collaborate customers.

Key Features and Benefits

  • Enforce company security policy with flexible role-based access control
  • Empower an Administrator to assign roles to Users and grant permissions based on the positions in the companies
  • Out of box solution for fast on-boarding. Easily grant the access privilege to selected Users with 7 pre-defined roles 
  • Ability to create custom roles that meet business needs (for Connect and Collaborate customers only)
  • Templates and bulk upload options to efficiently apply roles among Users across an organisation
  • Set a Custom Role as the default role for new Users.

User Case Scenario

A telemarketing company wants to limit the ability to change the phone configuration to the IT Department. With User Roles, the Administrator can assign the predefined Phone System Administrator role to all IT Staff then assign the Standard (International) or Standard roles to the rest of the employees.
  1. Log in to the BT Cloud Work Portal.
  2. On the Admin Portal, go to User > Roles to assign roles and allow permissions. 

There are 7 Predefined Roles that are built-in roles with a set of permissions. These roles are available to all BT Cloud Phone customers. Permissions granted to Predefined roles cannot be modified.

NOTE: Standard (International) is assigned to new Users by default unless a different role has been set as default.

Role Name


Super Admin

Full system access. On Initial setup, only the Super Admin can make changes to Roles and Permissions.

Phone System Admin

Full phone system access plus Standard International.

Billing Admin

Billing functions plus Standard International and Manager functions.

User Admin

User management functions for all Users plus Standard International along with Groups access.


Company reporting functionality plus Standard International.

Standard (International)

User level access with international dialling access. This is the default role assigned to new Users. 


User level access without international dialling access. 

Roles are indicated for Users and immediately shown on the User list.

user - roles - user list


Click any of the links below to learn more about User Roles and Permissions.

Steps To Reproduce
Affected Environment
TitleUser Roles and Permissions Overview | BT Cloud Work
URL Name7993
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