Intro to the Heads-Up Display (HUD) Feature in the BT Cloud Work Phone App

The BT Cloud Work Phone Heads-Up Display (HUD) is a call management feature that allows you to improve your business call management by providing a more convenient interface for receiving incoming calls and managing your extensions' presence from the BT Cloud Work Phone app. This feature is ideal for receptionists and executive assistants to view colleagues' real-time availability and manage multiple incoming calls with the capability to answer and transfer an incoming call, add users to a current call, chat with a colleague directly, or pick up a call on behalf of colleagues with permission.

Key Features & Benefits

• Single interface to manage incoming calls and presence from the BT Cloud Work Phone app
• View up to 100 user extensions' real-time presence status
• Visibility of the currently active calls
• Ability to pick up incoming calls on behalf of other extensions
• Quick transfer and conferencing
• Easy list management: add, delete, and re-arrange extensions (drag and drop) in the HUD list
• Automatically synced across BT Cloud Work Phone app and desk phones
• Search contacts within HUD

Search for a Contact on HUD

Type the contact name or Extension (i.e., park location name) in the Search field. Typing characters in the Search field will narrow down the results.

Call Monitoring for the BT Cloud Work Phone HUD

With the BT Cloud Work Phone HUD, you can monitor your coworker's call with additional functionalities such as whisper, barge, and takeover. Set up your account's presence and call monitor permissions to utilize Call Monitoring for the BT Cloud Work Phone HUD.

Park Locations for the BT Cloud Work Phone HUD

Park Locations is a feature on the BT Cloud Work Phone HUD that allows you to park a call privately that can only be answered by users within the group.