BT Cloud Phone


BT Cloud Work Phone Desktop App Overview

« Go Back

Article

 
Details

The BT Cloud Work Phone Desktop App turns your computer into a communications hub with phone, fax, company messaging, and conferencing from your desktop.

 

How to install BT Cloud Work Phone Desktop App


To install BT Cloud Work Phone Desktop App in Windows and Mac, follow the instructions in the links below:

Desktop app - Install on Windows | BT Cloud Phone
Desktop app - Install on Mac | BT Cloud Phone


 

Features

• Comprehensive Desktop Communications with Easy-to-Use Interface

Make and receive calls and faxes, and host a conference from an app on your computer. It provides easy access to view messages, find contacts, manage calls, and change settings.

• Integrated with Company Directory

Reach your colleagues for a quick chat or call, with just a few clicks of the mouse. With real-time Phone Presence status among colleagues, you will avoid playing telephone tag or forwarding to a busy extension.

• Text a Contact or a Group Within Your Organisation

Easily send a text message to a contact in your company directory. It allows you to set and select a preferred Caller ID for your text message.

• Audio Conferencing

With Audio Conferencing, you can start a conference with a click of the mouse, send out a conference invitation to other Users within the company via text, or email directly without the need to copy and paste the dial-in numbers and access codes.  You can also easily add international dial-in numbers in your invitation. It also allows you to add callers anytime during a conference.

• Change DND and Presence status via the BT Cloud Work Phone for Desktop icon

Easily switch your DND and Presence status, such as Available, Busy, Do not disturb, or Invisible without opening the BT Cloud Phone for Desktop. The status can be updated right from the Windows system tray or Mac OS X's dock.

NOTE: You must be signed in to your BT Cloud Work Phone for Desktop to switch your DnD and Presence status.


• Windows 10 Notification Support

Ability to view notifications in Windows 10 UI style. Click the Notifications icon on the system tray to view. 

NOTE: Show notifications in action center must be enabled in your Windows 10 computer to view notifications from BT Cloud Work Phone Desktop.


 

Main Screen
 

messages

Messages

Allows you to view your Voice, Fax, and Text messages.

Desktop app - Text Message | BT Cloud Work
Desktop app - Send Fax Messages | BT Cloud Phone
Desktop app - Resend or Forward Faxes | BT Cloud Phone

User-added image

Favourites

Allows you to quickly access your favourite contacts. When you hover your cursor to a contact in your favourites, it allows you to call or send a fax directly. 

User-added image

Join now
Allows you to view upcoming events from your integrated calendar and dial in or join any meeting events. 

Desktop app - Join Now Overview | BT Cloud Work

User-added image

Call log
Allows you to view the list of your incoming, outgoing, and missed calls.

Desktop app - Access Call log | BT Cloud Phone

 User-added image

Contacts
Allows you to view your Personal and Company contacts.

Desktop app - Contacts | BT Cloud Phone 

 User-added image

HUD
Allows you to see the Presence status of your contacts real time. For more information, go to Desktop app - Head-Up Display (HUD) Call Monitoring | BT Cloud Phone

 dialpad

RingOut
Allows you to place an outgoing call.

compose text

Compose text
Allows you to send a Text message to your Company contacts.

Desktop app - Text Message | BT Cloud Work

videocon

Video Conferencing
Allows you to start a Video Conference through the BT Cloud Phone Meetings app.

BT Cloud Phone Meetings Overview

audio con icon

Start Conference
Allows you to start an Audio Conference, where participants can dial a number to join. 

Desktop app - Start an Audio Conference | BT Cloud Phone

fax icon

Compose Fax
Allows you to send a Fax message.
 

Desktop app - Send Fax Messages | BT Cloud Phone
Desktop app - Resend or Forward Faxes | BT Cloud Phone

settings

Settings
Allows you to configure the settings of your BT Cloud Work Phone for Desktop.


 

BT Cloud Work Phone Desktop App Settings
 

General 

The General tab gives you the following options:

• Desktop app - Set as the Default Calling and Faxing Application | BT Cloud Work.
• Option to automatically launch the BT Cloud Work Phone for Desktop when your computer starts. When you turn on this option, you have the choice to select Run application minimised, to have the BT Cloud Work Phone for Desktop running in the background.
• Option to Enable or Disable Spell Check in BT Cloud Work Desktop App
• Keep the BT Cloud Work Phone for Desktop window on top of other windows when you turn on Keep app in foreground.
• Quickly access your BT Cloud Work Phone Portal by clicking the quick links for Portal. 


Sound

• Desktop app - Customize Sound Settings | BT Cloud Work 
• Headset Integration with BT Cloud Phone Desktop App 
 

Calls

• Desktop app - Head-Up Display (HUD) Overview | BT Cloud Phone
• HD Voice for the BT Cloud Work for Desktop
• Mute Other Sounds on Windows During a Call in BT Cloud Work Desktop App


Messaging

• Enable or Disable the notification sound for fax and text messages when sending and receiving messages.
• Option to Convert direct numbers to extensions when you try to send a text message to several recipients. 
• Sending Fax Messages Using the BT Cloud Work Phone for Desktop  
• Enable or Disable the option to Automatically print incoming faxes. When enabled this option, you have the choice to select Printers.  

Contacts

Synchronising Outlook Contacts with the BT Cloud Work for Desktop
 

Join Now

Desktop app - Join Now Overview | BT Cloud Work
 

Hotkeys

Desktop app - Global Hotkeys | BT Cloud Work
 

Troubleshooting


Manual Reconnect - If your BT Cloud Phone for Desktop is in on Offline, Calls Only, or Calling unavailable mode, you may not be able to use it properly. When this happens, you may manually reconnect your BT Cloud Phone for Desktop. Click on the badge at the upper-right corner of the Desktop App, and then click Try now.

 

Other BT Cloud Work Phone for Desktop Topics

Issue
Question
Symptom
Steps To Reproduce
Affected Environment
Cause
Resolution
Status
TitleBT Cloud Work Phone Desktop App Overview
URL Name8234
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information