Park Locations is a feature on the BT Cloud Work Desktop App HUD that allows you to park a call privately that can only be answered by users within the group. Park Locations on the Desktop App HUD allows you to answer a call and park it in a location (extension) that only specific people or groups can pick up. For example, a receptionist or assistant can answer calls on behalf of a senior manager and then park the call on hold until that person is free to pick it up.
Key Features and Benefits
• Create private Park Locations that are only visible for users who can park and pick up calls within the group.
• Support up to 100 Park Location groups per account.
• Pick up parked call anywhere from the BT Cloud Work Desktop App, even if you are away from your desk.
• Increase security - allow access to parked phone calls for selected employees.
How to Park a Call
Use your park locations to park calls via the Desktop App HUD. To set up your Park Locations group, go to
Setting up and Using Park Locations first.
•
Accessing the HUD - Click HUD icon on the BT Cloud Work Desktop App.
•
Active Call Control - Click the
Park button on an
Active Call to place a call on hold and send it to a
Private Park Location.
•
Answering Parked Calls - Hover your mouse on the Park Location extension and click
Pickup.
Park Locations FAQs
How many Park Locations groups can I have?
Each account can have up to 100 Park Locations groups.
How many users are allowed in a single Park Location group?
There is no limit.
Can a user be added to multiple Park Locations groups?
Yes.
How many calls can I park on a single park location?
Only 1 call per 1 park location.
What happens if someone that doesn’t belong to Park Location dials the touch-tone command to pick up?
There is no touch-tone command support for Park Locations. It is possible to call this extension, but the call will be rejected with error prompt: "This group does not accept phone calls. You will now be disconnected“.
What happens if I pick up a parked call with an active call in progress?
The active call will be put on hold, and the parked call will get picked up.
What happens if I try to park a call that's on hold or incoming?
Error prompt will be played: “Call is no longer available to pickup.”, the calls are not affected.
Why can’t I see a Park Location extension on my app?
You can only see the Park Location extensions if you are added to the group(s). Make sure you enable your HUD settings and add the visible Park Location extensions to the HUD list.
What happen if I (as an admin) accidentally delete a Park Location group?
The extension will be removed from users’ HUD list and their desk phone presence list.
