BT Cloud Phone


Viewing your Voicemail, Fax, and Text Messages on the BT Cloud Work Mobile App

« Go Back

Article

 
Details

You can access your received voicemail, fax, and text messages in the Messages section of your BT Cloud Work Mobile App. This article discusses how you can manage your received messages.

NOTE: Text messages can only be sent or received from other BT Cloud Work Users in your company using the BT Cloud Work Desktop or Mobile App.

Access messages on your  BT Cloud Work Mobile App
View messages on your BT Cloud Work Mobile App
Jump to Message Thread feature for iOS Devices
Swipe Actions for BT Cloud Work Mobile App running on an iOS device


Access messages on your  BT Cloud Work Mobile App

1. Log in your BT Cloud Work Mobile App.

2. Tap Messages.

3. You will be able to view messages or filter to view a specific type of message by tapping the drop-down arrow.


NOTE: When you switch to view All Messages, you will be able to identify a message through the following icons: 
 
IconDescription
User-added imageVoicemail
User-added imageFax
User-added imageText Message

A new or unread message is highlighted in Blue. Tap the Information icon next to the message to view the sender's Contact Info page where you can Call, Text, Fax, Block, or Add the Sender to your Personal Contacts List.
 

View messages on your BT Cloud Work Mobile App

Actions you can do when viewing messages

Text - call contact, delete
Voicemail - Play message, reply, call, delete, mark as unread, share (select which app you will share the fax)
Fax - Share to (select which app you will share the fax), Forward as fax, Print.


Jump to Message Thread Feature for iOS Devices (iOS Only)

The Interactive Notifications feature of BT Cloud Work Mobile App has features to make it easier for you to retrieve your Voicemail or Text Message


Retrieving a Voicemail

1. Swipe the notification to the Left for options.

User-added image

2. Tap Play to retrieve and listen to the voicemail, or Call to return the call. 

User-added image

3. You will be asked to unlock your phone using Touch ID or by entering your PIN to continue if your phone requires a passcode for unlocking the screen. If your phone does not require a passcode or Touch ID, the action you selected will be performed immediately.

User-added image

Retrieving a Text Message

1. Swipe the notification to the Left for options to retrieve the Text Message. 

User-added image

2. Tap Call to call the sender, or tap Reply to send a message.

User-added image

3. You will be asked to unlock your phone using Touch ID or by entering your PIN to continue if your phone requires a passcode for unlocking the screen. If your phone does not require a passcode or Touch ID, the action you selected will be performed immediately.

User-added image

Swipe with Quick Actions (iOS ONLY)

The Swipe feature provides Users with quick commonly-used actions for handling Messages or Managing Favorites and Documents.

User-added image
 
Swipe Actions
Tab and Message TypeOptionSwipe Action
Messages Tab: (The FLAG icon)Mark as Read / Unreadleft-to-right
- Text Message
Call / Deleteright-to-left
- Voicemail Message
Forward / Call / Deleteright-to-left
- Fax Message
Forward / Call / Deleteright-to-left
Favorites TabDeleteright-to-left
Documents TabForward / Fax / Deleteright-to-left
Draft / OutboxDeleteright-to-left
Issue
Question
Symptom
Steps To Reproduce
Affected Environment
Cause
Resolution
Status
TitleViewing your Voicemail, Fax, and Text Messages on the BT Cloud Work Mobile App
URL Name8555
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information