Hot Desking Overview | BT Cloud Work

BT Cloud Work Hot Desking lets you access your own settings, extension, and voicemail on any shared phone.

• Key Features & Benefits
• Availability
• Limitations
• Manage Hot Desking

Key Features & Benefits

• Employees travelling from different offices can share the same common phone and desk while keeping their own extension profiles and voicemail access
• Enables companies to save cost by allowing employees to login shared phones and still remain productive
• Reduces investment in facilities and hardware
• Supported by multiple devices

Availability

• Available at no additional charge to all BT Cloud Work Connect and Collaborate customers in the US, UK, Canada, and Australia.
• Available with rental phones
• Available for BT Cloud Work Global using Limited Extension devices in the following countries:

Limitations

• Not available by default for Standard Edition plan customers
• Host phones will not support any inbound and outbound calling without a guest user logged (except for Emergency calling)
• Only works for extensions with DigitalLines. If a user tries to log in using his extension (without a DigitalLine), they will hear a message “The extension you entered is invalid.”

Manage Hot Desking

Administrators can log in to the BT Cloud Work Portal, then configure and manage hot desking devices by going to the Admin portal > Phones & devices tab.

• Set Up Hot Desk Session Timeout
• Order a Common Phone for Hot Desking
• Convert an Assigned Phone to a Common Phone for Hot Desking
• Delete a Hot Desk Line and Reassign to Extension
• Set up a New User to Log in to a Common Phone for Hot Desking
• Log in to a Common Phone for Hot Desking
• Log out from a Common Phone for Hot Desking
• Enable no session timeout on deskphones