The BT Cloud Phone User groups feature enables a company to organise the account according to the organisation's hierarchy. The Account's Super Admin (alternatively a User Admin or a User with Administrative permission) creates a User group and assigns a Group manager. A User group manager automatically inherits certain permissions that work in combination with his current role as a User, and has access to Users, Reports, and Call Log menus.
NOTE: The images shown below are taken from the account of a Group manager who has a User Admin access.
Users menu
Group managers can access and modify the group members' settings by selecting a User from the User list.
Reports menu
Group managers can access the group members' historical phone usage by clicking Reports. Different types of Reports can be accessed, generated, saved, or exported.
For more information about Reports, check BT Cloud Phone Reports Frequently Asked Questions.
Call log menu
Group managers can access the Call log menu to view the complete record of incoming and outgoing calls and faxes made by the User group's members. Group managers can also save report views and set Call log reports to be sent on a specified schedule.
For more information about Call Logs, check Call Logs in the BT Cloud Phone Portal.
Click on links below to learn more:
See Also
Viewing and modifying User settings
1. Log in to the BT Cloud Phone Portal.
2. Go to Users > User list then click the name of the User whose settings need to be changed.
Group managers and Admins (Super Admins, User Admins, and Users with Administrative access) can edit the following settings. Click on links below to learn more.
• User details
• Phones and Numbers
• Screening, greeting & hold music
• Call handling & forwarding
• Messages & notifications
• Outbound caller ID
• Outbound fax settings
Viewing the Group members' Call log
Group managers can view the User group members' complete record of incoming and outgoing phone calls. Information such as the name of the caller, number or extension dialled, date, time, and duration of the call can be pulled up from Call log.
Follow the steps below to access a group member's Call Log.
1. Log in to the BT Cloud Phone Portal.
2. Click Call log.
3. Click More.
4. Click Select ext. button.
5. Select a User from the list, then click Save.
6. Set the call period of the calls to display, then click Apply. Call log will now be displayed.
Viewing the Group Members' Reports/ Historical Reports
Group managers can view the User group members' Analytics to view usage analysis and trending metrics in an easy-to-read graphical format.
NOTE: The Analytics filters will display only the Users that are currently in the User group. Group managers will still have access to all their past custom view Reports. The Group managers will have the ability to:
• Remove Users that were saved to the custom view but are no longer members of the group.
• Add new members of the User group who were not previously saved to the custom view.
Follow the steps below to access the User group's Analytics.
1. Log in to the BT Cloud Phone Portal.
2. Click Analytics. Select the type of report that you want to run.
