To ensure you’re accessing the latest features, security and performance updates, and bug fixes for BT Cloud Work products, BT Cloud Work is enforcing a new minimum version requirement for the desktop app. BT Cloud Work releases updates to the desktop and web app approximately once a month. Your BT Cloud Work app desktop will be considered:
- Outdated when it hasn’t been updated in 6 months.
- Unsupported when it hasn’t been updated in 9 months
After 9 months without an update to your desktop app, you’ll be required to update to a newer version to continue accessing it. The web app is automatically updated to the most recent version, and can still be used if you lose access to your desktop app. You can check for available updates anytime, or you’ll be notified in your desktop app when your version becomes outdated or unsupported.
NOTE: To keep BT Cloud Work current in a quickly changing market, support lifecycles are subject to change at any time, with or without notice, at the sole discretion of BT Cloud Work.
What to expect if you’re using an older app version
Your app version is outdated after three months, but it won’t become unsupported until it hasn't been updated for seven months. A banner will appear in the top menu bar of the desktop app letting you know when an update is available for your company. Update your app before it becomes unsupported to avoid losing access.
NOTE: When you receive notifications and warnings about your desktop app version becoming outdated or unsupported, check the version your users are on and be sure to roll out the latest update to avoid interruption of work.
When Auto-update is on
When you’re using an outdated version of the desktop app, you’ll receive a banner notification in the top menu bar of your desktop app. Click Download latest version to update your app to the latest version.
You’ll receive another notification warning if your version will soon be unsupported. If you dismiss this warning, you’ll be reminded after a few days. Click Update now to update.
If your version becomes unsupported (after 7 months with no update), you’ll be required to update your version to access the desktop app. You can choose to Skip for now or click Update now. If you skip the update, you’ll be able to use the app for another day without updating and then you’ll be prompted again without the option to skip. When your version is unsupported, you can’t use the desktop app, but you can still use the BT Cloud Work app web.
When Auto-update is off
If your users are on an outdated version of the desktop app, you’ll be notified by a banner in your top menu bar when there is a new version available for your company. Click Download latest version to access the download page, where you can choose which build to download and install for yourself and your users. At this time, your users can still use the desktop app until their version becomes unsupported. Deploy the update to your users to make sure there isn’t any interruption to work.
You’ll be notified by a banner in your top menu bar before your version becomes unsupported. Click Download latest version to access the update file and install it for yourself and your users. Your admin login credentials will be required to install.
When your app becomes unsupported, you’ll receive a notice letting you know an update is required before you can continue using the desktop app. You can choose to Skip for now or click Download file. If you skip the update, you will be able to use the app for another day without updating and then you’ll be prompted again without the option to skip.
When you receive this notice, users in your company are likely also using unsupported versions and will receive the same notice. They can also choose to skip for another day, then will lose access until an update has been deployed. Deploy the update to your users as soon as possible to avoid an interruption to their work. Once the version is unsupported and users can’t use the desktop app, they can still use the BT Cloud Work app web in their web browser until the app update is complete.
Frequently asked questions
Where can I get an Auto-update build so I don’t need to worry about maintaining updates for my users in the future?
Go to BT Cloud Work Software Download page to download the updatable BT Cloud Work app. Make sure you uninstall the existing BT Cloud Work app for your users before installing the new version.
NOTE: Auto-update works on Windows only.
How do I know which of my users are using an outdated or unsupported app version?
We’re developing a desktop app version report for your company. In the meantime, contact our Support team for this information.
Why does my user have two versions of the BT Cloud Work app on their machine?
This can happen when a user is allowed to install apps on their machines on their own, or when a new version is installed without deleting the older version. The most common scenario is after the Admin installed the non-auto-updatable version, the user also went to the BT Cloud Work website to download and install the auto-updatable version.
The admin should remove the older or unwanted version from the user's desktop to avoid confusion.
Where can I download the latest updates?
You can always go to BT Cloud Work Software Download page to download and install our app.
