Convert an Assigned Phone to a Common Phone for Hot Desking on the BT Cloud Work Portal

The process to convert an assigned phone involves two parts.

Unassign an Assigned Phone

1. Log in as an Administrator to your BT Cloud Work Portal.
2. Go to Phone system > Phones & devices > User phones.
3. Select the device that you want to convert into a Hot Desk phone from the list of User's devices.
4. Before you proceed, make sure to note the Name of the device. The Name is located at the upper right hand corner of the screen opposite the Change phone button. Click Change phone, then select BT Cloud Work Phone App.
5. You will see a note saying that the Phone Number that was assigned to the desk phone will be reserved for the User and will be activated when the user downloads and opens a desktop application. A checkbox will also be provided for you to acknowledge and accept that the User may not be able to make emergency calls from the BT Cloud Work Phone app. Tick the box, then click 
   Next.
6. Set the Emergency Address for the BT Cloud Work Phone app, then click Next. You can either select the Emergency Address from the drop-down list or click the New button to enter the correct address. The Emergency Address must be the physical address where your device is located. This address will be used in the event of an emergency call (911 in United States and Canada, 999/112 in United Kingdom, and other Emergency Call Services applicable in other countries).
7. Click Done.

Select an Unassigned Phone as a Common Phone

1. Go to Phone system > Phones & devices > Unassigned.
2. Click on the Name of the device that you want to convert into a Hot Desk phone.
3. Click on Convert to Hot Desk Phone.
4. Set the Phone Nickname, and then click Next.
5. Set the Emergency Address for the Hot Desk phone, and then click Next. You can either select the Emergency Address from the drop-down list or click the New button to enter the correct address. The Emergency Address must be the physical address where your device is located. This address will be used in the event of an emergency call (911 in the United States and Canada, 999/112 in the United Kingdom, and other Emergency Call Services applicable in other countries).
6. Set the Shipping Address. You can either select a Shipping Address from the drop-down list or click New to button to enter the correct address.
7. You will see the Summary of the recurring charges for the taxes and other fees. Tick the box to acknowledge, accept, and authorize the charges for the Hot Desk / common phone, and then click 
   Next.
8. Click Done.

The list Hot Desk phones/Common phones can be found under Phone system > Phones & devices > Common area phones.