Hot Desking Frequently Asked Questions | BT Cloud Work

• Which types of BT Cloud Work accounts include Hot Desking?
• Do I pay more for a phone enabled with Hot Desking?
• Which BT Cloud Work phones support Hot Desking?
• Can I use an existing BT Cloud Work phone as a shared phone with Hot Desking?
• How do I make and receive calls from a shared Hot Desking phone?
• Can the previous user be logged out of a shared phone if they forgot to do it themselves?

Which types of BT Cloud Work accounts include Hot Desking?

Hot Desking is available at no additional charge to all BT Cloud Work Premium and Ultimate customers in the US, Canada, UK, and Australia.

Do I pay more for a phone enabled with Hot Desking?

No. The price is the same.

Which BT Cloud Work phones support Hot Desking?

See List of Supported Phones for Hot Desking for more information.

Can I use an existing BT Cloud Work phone as a shared phone with Hot Desking?

Yes. If you have an unassigned phone that supports Hot Desking, an Admin can convert it to a Hot Desk / common phone from their Portal.

How do I make and receive calls from a shared Hot Desking phone?

Simply press the “login” soft key (or *90), and then enter your extension and PIN. The phone will adopt your extension settings and be ready to use.

Can the previous user be logged out of a shared phone if they forgot to do it themselves?

Hot Desk / Common Phones have a default session timeout of 12 hours. An admin can also log out of a specific shared phone anytime from their Portal.