Interpret BT Cloud Work Call Logs

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The Call Log is comprised of several columns, depending on your view (Simple or Detailed), these are the Type, Action, and Result columns.

The Type column contains icons that indicate different Voice or Fax activities. If your fax only number received a voice call, it will appear in the Call Log with an Inbound Voice Call icon.

Icon	Type
	Inbound Voice Call
	Incoming Fax
	Outbound Voice Call
	Outgoing Fax
	Missed Call Voice

The following Actions can be interpreted as follows:

ACTION	DEFINITION
Phone Call	Incoming call to your phone number or extension.
VoIP Call	Outgoing call from your BT Cloud Work for Mobile, BT Cloud Work Phone and IP Phone provisioned with BT Cloud Work.
Incoming Fax	Incoming fax to your phone number or extension.
FindMe	Forward attempts to your BT Cloud Work Forwarding Number.
Transfer	Outgoing call to another extension within the account (transfer call from one extension to another).
RingOut Web	Outgoing call using the RingOut feature from your BT Cloud Work Portal
RingOut PC	Outgoing call using the RingOut feature on the BT Cloud Work Phone.
RingOut Mobile	Outgoing call using the RingOut feature on the BT Cloud Work for Mobile.
Phone Login	Log in to yourBT Cloud Work account via phone via BT Cloud Work Interactive Voice Response.
Calling Card	Outgoing call using the BT Cloud Work Virtual Calling Card feature.

The Result column can be interpreted as follows:

RESULT	DEFINITION
Accepted	The incoming call was accepted by the extension it rang or was forwarded to.
Busy	The extension that is being attempted to ring was busy. This means the user is on Do Not Disturb.
Call Connected	This shows an outbound call was connected to the dialed number. This happens after the status "Accepted" on an incoming call and indicates which phone in a sequence of phones took the call.
Hang Up	This means the inbound caller hung up before being successfully connected.
In Progress	This is an inbound or outbound call that is occurring at the moment while viewing the logs. (Keep in mind that call logs do not refresh automatically on your web browser. If a call is ended while viewing, the logs may still state that the call is “In Progress” until refreshed.)
IP Phone Offline	The softphone or desk phone the Extension attempted to ring is offline or not connected to the BT Cloud Work servers.
Missed	The call rang the extension and no device under that extension answered the call.
No Answer	This applies to individual IP devices that rang but did not answer.
Stopped	This is found under a call queue or sequence of phones in a user extension. It indicates that these phones stopped ringing because the call was answered on another device.
Voicemail	The inbound call rang to or was sent directly to voicemail.
International Disabled	This was an attempted international call that was blocked due to lack of permissions on the account level.
Rejected	The inbound call was either sent directly to voicemail or blocked.
Wrong Number	An Internal extension dialed an outside number that does not exist or is no longer in service.

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Title	Interpret BT Cloud Work Call Logs

URL Name	Interpret-BT-Cloud-Work-Call-Logs

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