Set Up BT Cloud Work Connecting Message on Your Extension

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1. Log in to your BT Cloud Work Portal. If you are logged in using an Admin account, navigate to Admin portal > My extension. See Log in to the BT Cloud Phone Using Email or Phone Number for more information.

2. Go to Settings > Screening, greeting, & hold music > User hours tab.

3. Below Connecting message, select Enable, then click Edit.

4. Click the drop-down box below Set greeting, then select Custom.

5. Select Phone, Computer microphone, or Importing.

• File size should be limited to 20 MB
• Format should be WAVE or MP3
• Compression Formats: CCITT u-Law (G711a), 8kHz, 8 bit, mono, or PCM, 8kHz, 16 bit, mono
• You can play and listen to the custom connecting message
• You can re-record the connecting message
• You can download the custom connecting message

6. Click Done.

7. Click Save.

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Title	Set Up BT Cloud Work Connecting Message on Your Extension

URL Name	Set-Up-BT-Cloud-Phone-Connecting-Message-Extension

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