1. Log in to your BT Cloud Work Portal.
2. Go to Admin portal > Users > Users List > Users with extensions.
3. Click the User.
4. Click Screening, greeting & hold music.
5. Below Connecting message, select Enable, then click Edit.
6. Click the drop-down box below Set greeting, then select Custom.
7. Select Phone, Computer microphone, or Importing.
• File size should be limited to 20 MB
• Format should be WAVE or MP3
• Compression Formats: CCITT u-Law (G711a), 8kHz, 8 bit, mono, or PCM, 8kHz, 16 bit, mono
• You can play and listen to the custom connecting message
• You can re-record the connecting message
• You can download the custom connecting message
8. Click Done.
9. Click Save.
BT Cloud Work Screening, Greeting & Hold Music Overview