Setting Up your Caller ID in Admin Portal | BT Cloud Work

Admins or users with the necessary permissions can set the caller ID that’s displayed for their own or someone else’s outgoing calls.

Setting your own caller ID

1. Go to the Admin portal and sign in. If you’re an admin, click Admin portal > My extension in the top right.
2. Select Settings in the top menu.
3. Go to Outbound calls/faxes > Caller ID.

   

4. Click Edit below each feature to select the phone number you’d like to display as your caller ID. This will only change the caller ID for that feature.

   NOTE: The availability of these features depends on your BT Cloud Work plan and permissions.

5. Click Save.

Setting someone else’s caller ID

1. Go to the Admin portal and sign in.
2. Select Users in the top menu.
3. In Users with Extensions, select a name from the list.
4. Go to Outbound calls/faxes > Caller ID.

   

5. Click Edit below each feature to select the phone number you’d like to display as that user’s caller ID. This will only change the caller ID for that feature.

   NOTE: If you want all users to have the same caller ID, such as your main company number, make sure that number is assigned to the Auto-receptionist.

6. Click Done.
7. Click Save.