Unable to Call Specific Local Numbers or Area Codes | BT Cloud Work

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Article

Details

Issue

Cannot call specific local phone numbers or area codes.

Question

Symptom

Steps To Reproduce

Affected Environment

Outbound VoIP calling

Cause

The prefix or area code of the phone number may be a premium rate or special service number. Outbound calling to these types of numbers is disabled by default.

Resolution

Administrators or users with the granted necessary access permissions need to check if the phone number is categorized as a premium rate/special service number.

1. Log in to the BT Cloud Work portal
2. Go to Billing > Calling Rates > Domestic
3. Enter the area code of the phone number being dialed on the search bar
4. Click the More (three vertical dots) icon, and then click Enable for all of displayed options

NOTE: Higher calling rates are applied when premium rate/special service numbers are called. Refer to the price per minute column of the list.

Status

Title	Unable to Call Specific Local Numbers or Area Codes \| BT Cloud Work

URL Name	Unable-to-Call-Specific-Local-Numbers

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