Updating your Emergency Response Location in BT Cloud Work App Desktop and Web

NOTE: Previously the BT Cloud Work app supported the configuration of a single emergency location. To support changes in the law, BT Cloud Work is rolling out support for configurable emergency address locations. While these locations can be configured in your online account, the rollout of this functionality for the BT Cloud Work client applications will follow this schedule:

• For US digital lines, the 1st phase of the rollout hides all emergency address locations in the BT Cloud Work app and 911 calls are automatically sent to the National Emergency Call Center. After Q1 2022, BT Cloud Work will add location awareness for compatible apps, and the emergency address location list will become visible as described in this article.
• For non-US digital lines, the emergency address locations will be available for selection.

Personal and company emergency address locations

Your personal and company emergency address locations will be visible under this section. These addresses are used to dispatch emergency responders when you make an emergency call. If you don’t provide an emergency address location, you will be limited to making calls only to extensions in your organization. You can define your own emergency address locations, up to a maximum of 20 locations. Your personal emergency address locations might be a home office, a hotel or any company location where the administrator may not have defined a common shared emergency address location.

If you are an SMB customer, you will be asked to review and complete your user profile after activating your user account. After activating your account, you can still update your regional settings in the Settings menu of the BT Cloud Work app. Not sure which customer you are? Click here to learn more. 

Setting your emergency address location during user account setup

1. Click Review or Edit on the Complete your profile card.
2. Click Emergency address location.
3. Click Update.
4. Select a company or personal emergency address location.
5. Select Confirm location.
6. Click Save.

Updating your emergency address via Settings

1. Navigate to Settings via the left-hand navigation bar.
2. Select the Phone tab from the left pane.
3. Click Edit at the far right of the Emergency address location.

4. Select an existing location or add a new location:
   • To select an existing location, select the company or personal emergency address location from the Emergency address location dropdown menu.
   • To add a new location, click the Add icon and enter a nickname and address.
5. Select Confirm location.

NOTE: Only users with digital lines can make outgoing calls to external numbers.