Auto-Receptionist feature on the BT Cloud Work Portal enables calls to be answered automatically with a professional or a custom recording. Only the Super Admin, Phone System Admin, and Custom Roles with permission to access and edit the Auto-Receptionist settings. See User Roles and Permissions Overview for more information.
To view or change the BT Cloud Phone Auto-Receptionist settings, the Administrator should log in to the BT Cloud Work Portal and go to Admin portal > Phone system > Auto-Receptionist > General Settings. See Logging in - Using Email or Phone Number for more information.
The following settings can be configured:
Types of IVR
• Single Level IVR
Calls to your company number can be connected to a built-in Auto-Receptionist or connected to an Extension. See How to Set Up the Company Call Handling via Auto-Receptionist on the BT Cloud Work for more information.
• Multi-Level IVR
Calls to your company number can be connected to a top-level IVR menu which can be configured to connect to additional IVR menus or other system extensions. See Setting up the Multi-level IVR on the BT Cloud Work Portal for more information.
This section allows you to customise your company business hours. By default, your Company Hours is set to 24 hours. See Set Up Hours, Time Zone, and Time Format via Auto-Receptionist on the BT Cloud Work for more information.
This section allows you to choose the action when your company receives incoming calls. It allows you to set the Call Handling settings, Company Greetings and Operator Extension.
See How to Set Up the Company Call Handling via Auto-Receptionist on the BT Cloud Work to set up the company's call handling flow to configure your Company hours, Company Call handling and Answering rules, Operator extension, and the action to be taken when inbound callers dial 0.
See Customise Company Greeting to configure what your customers will hear when they call your company number.
See Change the Assigned Operator Extension to change the Operator Extension on your account.
Lets your callers find the extension they want by entering a first or last name using their dial pad keys. This feature is disabled by default. See Setting up your BT Cloud Work Dial-by-Name Directory for more information.
This section allows you to configure the On-Demand and Automatic Call Recording settings on your BT Cloud Phone Account. See Record BT Cloud Phone Calls for more information:
This section allows you to configure your regional date and time settings. The time format option can be set to 12-hour or 24-hour format. You can also configure the Home Country code in this feature.
See Set Up Hours, Time Zone, and Time Format via Auto-Receptionist on the BT Cloud Work for more information.