1. Log in to the BT Cloud Phone portal.
2. Go to Users > User List > Users with Extensions.
3. Select the User and click User Details.
The User Details section has two (2) tabs, General and Settings & Permissions.
General
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Setting
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How to modify
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First name
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Type the User's First name.
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Surname
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Type the User's Surname.
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Job title
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Type the User's Job title.
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Extension number
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Type the User's assigned Extension number.
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Mobile Phone
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Type the User's mobile phone number.
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Status
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Shows enabled when the User's extension is active.
Click Enable or Disable.
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Record User Name
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This setting helps you ensure that the User's name is pronounced correctly by the system operator.
You can either use BT Cloud Phone text-to-speech to create a phonetic spelling of the User's name or select Record my name to speak or import the correct pronunciation.
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Department
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Add the User's Department title.
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Contact phone
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This number will be used to contact the User if the identity needs to be verified.
Type the User's Contact phone.
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Email
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This is used for BT Cloud Phone communications and notifications. If the User's BT Cloud Phone account is enabled for Google G Suite, enter the User's valid Google email address.
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Password
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Click Change Password so you can update your Password, PIN, and Security Question. You will be asked to enter your Current admin password to proceed. Refer to the next section below for more information.
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Change Password, PIN, and Security Question
You will see three (3) tabs on the Change Password window.
• Password - Enter the New Password and re-enter the new password in the Confirm Password box, and then click Save.
IMPORTANT: The password should meet the following criteria:
• One (1) letter
• One (1) number
• One (1) special character (!, @, #, $, %, ^, &, * , .) or One (1) uppercase letter
• At least eight (8) characters with a maximum of 32 characters.
• No repeating or sequential characters/numbers.
• PIN - The PIN is used to verify the User's identity when checking their voicemail from a phone or in the automated attendant when contacting Customer Care. Click Change PIN, and enter the New PIN. Re-enter the new PIN, and then click Save.
IMPORTANT: The new PIN must meet the following criteria:
• At least 6 numbers
• Maximum of 10 numbers
• Numbers only
• Non-sequential and Non-repeating
• Security Question - This is used to reset the password or to identify the User's account when contacting Customer Services. Security answer should be 5 or more characters long and not case-sensitive. Select a Security question from the list, and enter the answer in the box provided. Click Save when finished.
[Back to Topics]
Change the User's Regional Settings
You can modify the following on this page:
• Time Zone - Click the drop-down box, then set the Time Zone.
• Home Country Code - Click the drop-down box, then set the Home Country Code.
• Time Format - Select either the 12 h or 24 h format.
Apply a Template to the User
Select a template to be applied to the User. You may opt to send a notification to the User regarding the change. Click Apply Template.
Enable or disable the User's Confirmation Message setting
• Disable Confirmation Message - The Confirmation Message setting is enabled by default. In case you need to disable this setting, uncheck Enable Confirmation Message, then click Save.
• Enable Confirmation Message - Check Enable Confirmation Message > select a duration from the list > click Save.
[Back to Settings & Permissions tab settings]
[Back to Topics]
