BT Cloud Phone


Add or Remove Call Queue Members | BT Cloud Phone

« Go Back

Article

 
SummaryThis article provides instructions for Administrators and Call Queue managers on how to add or remove members in the call queue.
Details

Add Call queue members
Remove Call queue members
 

Add Call queue members

If you need to increase the limit of the number of agents that can be added to the call queue group, please contact Support.

NOTE: Limit increase will only work if there are no agents or members in the queue with more than 2 enabled phones in their extension's Call Handling and Forwarding rule. Members with more than 2 enabled phones in their extension's call handling and forwarding rules can't be added to a call queue group with more than 10 members.

Steps for a Call Queue Manger 

1. Log in to the BT Cloud Phone Portal. Click here for more information.
2. Go to Settings > Call Handling & Members
3. Click Add call queue member.
4. Select the members who need to be in the Call queue group, then click Done.
5. Click Save.

Steps for the Administrator

1. Log in to the BT Cloud Phone Portal. Click here for more information.
2. Navigate to Phone system > Groups > Call queues.
3. Click the name of the Call Queue group where the members need to be added.
4. Click Call Handling & Members.
5. Under Business Hours, click Add Call Queue Member.
6. Select the members that need to be in the Call Queue group by ticking the boxes beside their names.
7. Click Done.
8. Click Save.
 

Remove Call queue members


Steps for a Call Queue Manager

1. Log in to the BT Cloud Phone Portal. Click here for more information.
2. Go to Settings > Call Handling & Members
3. Click Delete across the member/s that need/s to be deleted. Click Save.


Steps for the Administrator

1. Log in to the BT Cloud Phone Portal. Click here for more information.
2. Click Group(s) under Phone system.
3. Click the name of the Call Queue group where the members need to be deleted.
4. Click Delete across the member/s that need/s to be deleted. Click Save.

NOTE: You can use an existing Call Queue to handle calls when there's an increase in your Call Queue's call volume by using the Overflow Call Queue feature. See Set Up Overflow Call Queues for more information.

Issue
Question
Symptom
Steps To Reproduce
Affected Environment
Cause
Resolution
Status
TitleAdd or Remove Call Queue Members | BT Cloud Phone
URL Name7529
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information