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BT Cloud Phone Screening, Greeting & Hold Music Overview

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SummaryThis article provides information on the Screening, greeting & hold music feature on the BT Cloud Phone Portal.
Details

The Screening, Greeting & Hold Music section on your BT Cloud Phone Portal allows Users to activate and personalise, or deactivate greetings, screening, and hold music settings. You can also customise your music and prompts to suit your company's theme.

The following options can be configured on the Screening, Greeting & Hold Music section under User Hours settings:

User Greeting
Call screening
Connecting message
Audio while connecting
Hold music
 

User Greeting

The User Greeting is what your callers will hear when they call your extension. Enable this option when you want the system to answer the call with a recorded welcome message so callers know they've reached the right person. This is not a personal voicemail announcement.

See the following for more information:

Set Up BT Cloud Phone User Greeting on Your Extension (for Users)
Set Up BT Cloud Phone User Greeting for Users (for Administrators)
 

Call screening

Enable this option when you want callers to announce their name before the call is connected. It lets you identify the caller so you can pick up the call immediately or send them to voicemail.

See the following for more information:

Set Up BT Cloud Phone Call Screening on Your Extension (for Users)
Set Up BT Cloud Phone Call Screening for Users (for Administrators)
 

Connecting message

Turn this on if you want callers to hear a message to let them know the call is being transferred to you.  You can set the recorded message to either Default or Custom.

See the following for more information:

Set Up BT Cloud Phone Connecting Message on Your Extension (for Users)
Set Up BT Cloud Phone Connecting Message for Users (for Administrators)
 

Audio while connecting

Set the music you'd like callers to hear while waiting to be connected. You can select from the list or upload your own recording.

See the following for more information:

Set Up BT Cloud Phone Audio While Connecting on Your Extension (for Users)
Set Up BT Cloud Phone Audio While Connecting for Users (for Administrators)
 

Hold music

Turn this option on when you want callers to hear music if the call is put on hold. You can select music from the list or upload your own recording. 

See the following for more information:

Set Up BT Cloud Phone Hold Music on Your Extension (for Users)
Set Up BT Cloud Phone Hold Music for Users (for Administrators)
 

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TitleBT Cloud Phone Screening, Greeting & Hold Music Overview
URL Name7530
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