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Add a Custom Call Handling Rule on your BT Cloud Phone Portal

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SummaryThis article provides information on how to add a Custom Call handling Rule on your BT Cloud Phone portal.
Details
The Custom Call Handling Rules allows you to have a call management capabilities using conditions based on time of day, date range, incoming caller ID and called number. Click on the links below to add custom Call handling rules to your account.
 

How to Add a custom Call handling Rule based on Caller ID

Caller ID rules apply to calls coming from specific phone numbers. You can create a list of phone numbers to be used for this setting.

1. Log in to your BT Cloud Phone Portal.

2. Go to Users > User list > Users with extensions

3. Select a User and go to Call handling & forwarding > Custom Rules.

4. Click Add Rule and enter a descriptive rule name under Your Rule Name.

5. Click Next to proceed.

6. Select Caller ID then enter the phone number to use. Click Add to continue with the selected number.

7. Click Next.

8. Select action to take when incoming calls match this rule. For more information, go to Define Call Handling Actions.
 

How to Add a Custom Call Handling Rule based on Called number

Called number rules are based on the phone number the caller has dialled; for example, a phone number you are using for a customer promotion campaign.

1. Log in to your BT Cloud Phone Portal.

2. Go to Users > User list > Users with extensions

3. Select a User and go to Call handling & forwarding > Custom Rules.

4. Enter a descriptive Rule name for the rule that you are creating. Click Next to proceed.

5. Select Called number Select number.

6. Select from the list of numbers then click Done > Next.

7. The selected numbers will now appear on the Define conditions window. Click Add Rule > Next to proceed.

8. Select action to take when incoming calls match this rule. For more information, go to Define Call Handling Actions.

 

How to Add a custom Call handling rule based on Date and/or time

Date and/or time rules apply based on a time of day and week every week or based on a specific date range.

1. Log in to your BT Cloud Phone Portal.

2. Go to Users > User list > Users with extensions.

3. Select a User and go to Call handling & forwarding > Custom Rules > Add Rule.

4. Enter a descriptive rule name under Your Rule Name. Click Next to proceed.

5. Select Date and/or time, then specify when the rule should be active.Custom answering rules are applied before the business hours and after-hours rules.

• Select Weekly schedule to handle calls a certain way on the same days and times each week. 
• Select Specific date range to handle calls differently for holidays or other specific dates.

6. Select action to take when incoming calls match this rule. For more information, go to Define Call handling Actions.
 

Advanced Call handling Actions

The following actions determine how calls are handled based on the conditions that you've set: 

Forward calls - Select if you want to forward the call to multiple phone numbers in a specific order and have your greeting settings apply. 

Take messages only - Send callers to voicemail.

Play announcement only - Play a pre-recorded announcement and end the call afterwards.

Unconditional forwarding - Select if you want to forward the call to a different phone number without having to go through your greeting settings. This option is good when you want the call to go directly to your personal voicemail when you don't pick up.

Forward calls 

1. Select Forward callsScreening, Greeting and Hold Music.

2. Configure to your preferred settings. For more information about the settings, go to Customising a BT Cloud Phone User's Call screening, User greeting, and Hold music

3. Click Call handling & forwarding, and configure your preferred settings.

4. Click Messages, and configure your preferred settings. Click Save.

Take Messages Only

1. Select Take Messages Only.

2. Click Edit under Voicemail greeting to customise your greeting.

3. Click Select extension to select the extension where the voicemail messages will be saved.

4. Click Save.

Play Announcement Only

1. Select Play announcement only to play a default announcement or click Edit to customise your own announcement, then end the call afterwards.

2. Click Save.

Unconditional Forwarding

1. Select Unconditional forwarding if you want to forward the call to a different phone number without having to go through your greeting settings. This option is good when you want the call to go directly to your personal voicemail when you don't pick-up.

2. Enter the phone number on the field provided, and then click Done > Save.
 

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TitleAdd a Custom Call Handling Rule on your BT Cloud Phone Portal
URL Name7541
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