Setting Up Custom Company Greetings | BT Cloud Work

You can customize your company greeting at any time. For more info about company call handling options, visit Setting Up Company Call Handling and Operator Extension | BT Cloud Work.

1. Log in as an admin to your BT Cloud Work portal.
2. Navigate to Phone system > Auto-Receptionist > General settings > IVR settings.
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3. Click Edit under Play company greeting. The Company hours greeting window will appear.
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4. For Set greeting, select Custom. Select one of the following to record or upload your greeting:

   
   NOTE: If you’ve set a custom greeting before, and want to record or upload a new one, click the red record button to configure.

   • Phone
   • Computer microphone
   • Importing
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5. Under If Caller Enters no Action, select Connect to operator or Disconnect.

   NOTE: The Company Call Flow illustrates how the incoming call to your company number would flow when Company Greeting is selected.

6. Click Done.

Configuring custom company greeting

• Phone: Choose a phone number from the dropdown menu or select Enter a new number and type the phone number in the Call me at field. Click the Call Now button and BT Cloud Work will call you to record your greeting.
• Computer Microphone: Click Allow if BT Cloud Work asks to use your microphone. The Microphone Test and Record settings will appear. When ready, click the red record button to record your greeting. Stop the recording and listen to the playback. You can then click the arrow up to upload your recording.
• Importing: Browse for a WAV or MP3 file you want to use. Click Open.