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Call Queue - Customise Company Greeting | BT Cloud Phone

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SummaryHow can I customise the Company Greeting?
Details


Company Greetings allow you to greet callers to your BT Cloud Phone account. The greeting can be customised either by recording a greeting or importing a pre-recorded file to give callers a more personalised experience.
 
Account administrators can customise this anytime by following the steps below.
 

Step 1:

Click Auto-Receptionist under Phone system.
 

Step 2:

Click IVR Settings under General Settings.
 

Step 3:

Click Edit below Company hours greeting.

NOTE: The steps below show images when the Company hours is set to 24 hours/7 days a week. The same steps are applicable when you need to configure the After-hours greeting.
 
Click Edit.
 

Step 4:

Select Play company greeting under Incoming calls during company hours will.
You can then select Default or Custom under Set greeting.
 
Make sure Play company greeting is selected.
 

Step 5:

If you select Custom, you will have three (3) options of customising your Company greeting — recording a greeting by Phone, using your Computer microphone, or Importing a custom greeting.
 

Recording a Company greeting by Phone

​• Under Call me on, enter a new number, and then click Call Now
 
record by phone

• Follow the instructions that will be given during the call.
 

Recording a Company greeting using your Computer Microphone

Make sure you have allowed BT Cloud Phone to have access on your computer microphone.

• Click the Record Record button to start recording, and then click it again when you have completed the recording.

edit greeting by pcmic

• Click the Play Play button button  to listen to the playback. Click the Record Record button to re-record, if necessary. Click the Upload Upload button to upload your recording once it is finalised. Click the Download User-added image button to save a copy of your recording if needed.

edit greeting by pcmic
 

Importing a custom Company greeting

• Click Browse, then locate the file to upload.  

edit greeting by importing done

NOTE: BT Cloud Phone recommends using the .wav or .mp3 audio formats for better audio quality:
 
• CCITT u-Law (G711a), 8 kHz, 8-bit, mono
• PCM, 8 kHz, 16-bit, mono
• Click the Play Play button button  to listen to the playback. Click the Record Record button to re-record, if necessary. Click the Upload Upload button to upload your recording once it is finalised. Click the Download User-added image button to save a copy of your recording if needed.

edit greeting by importing done
 

Step 6: 

Under If Caller Enters no Action, select Connect to Operator or Disconnect.
This setting configures how the call will be handled when the caller enters no action after the greeting has been played. Callers have 5 seconds to enter an action after the Company greeting plays. If a caller enters no action after 5 seconds, their call can be routed to the operator or be disconnected. 

• Connect to operator: Select this option if you want to direct callers to ext. 0 after the greeting. The Default Operator Extension is 0, however, you can assign another User as the Operator Extension.

• Disconnect: Select this option if you want to disconnect the caller after the greeting repeats three times.

edit greeting - if caller enters no action


Step 7:

Click Done.


Step 8:

You will be redirected back to the Company greeting section.
Click Save to confirm changes.

 

See Also:

Setting your Company Hours, Time Zone, and Time Format via Auto-Receptionist  
BT Cloud Phone Portal Auto-Receptionist Overview
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TitleCall Queue - Customise Company Greeting | BT Cloud Phone
URL Name7563
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