Deskphones - Basic Troubleshooting for your IP phones | BT Cloud Phone

The most common issues you might encounter with your IP phones may include:
 

1. Make sure that you have an active Internet connection. If the Internet connection is not working then you need to check with your BT Internet Support.

2. Check if the cables are connected securely. You can replace the cable as it may also be the cause of the issue.

3. Power cycle the devices. Unplug the phones, Gateway or Hub from the power source for ten (10) seconds. Then plug them back in this order: starting with the Modem, then Router, then Computer and IP Phone. 

4. Isolate network connection issues. If your IP Phone is connected to the Router, you can try to connect your IP Phone directly to the source of the Internet (Modem) and test if the issue still persists.

5. Perform a test call.

Here are some troubleshooting tips you can do on your own to isolate VoIP phone issues:

• Make sure that your phone is properly connected: If you are not using PoE (Power-over-Ethernet), connect your phone to the A/C adapter device.

• Plug the Ethernet cable into the WAN or SW port on your phone. Plug the other end of the Ethernet cable into your Router, Modem, or Internet jack on the wall. The diagram below shows the Recommended Network Setup for your BT Cloud Phone device.  

These basic troubleshooting procedures are the most common ways to isolate IP Phone issues. For a specialized resolution on a specific issue, Contact us.