Call Park on BT Cloud Work Mobile App

The BT Cloud Work Mobile app allows you to park a call or retrieve a parked call. This helps you save time from going back and forth your desk phone and the BT Cloud Work Desktop app on your computer to either park or retrieve a parked call.

NOTE: The feature can be accessed on your iOS or Android device only when park locations have been properly configured and set up.

Click any of the links below to learn more about this feature:

• Accessing Park Locations on your BT Cloud Work Mobile App
• How to park a call using the Mobile App
• How to retrieve a parked call using the Mobile App

Accessing Park Locations on your BT Cloud Work Mobile app

Your parked calls can be viewed from the More menu on your Mobile app, as demonstrated by the steps below:

1. Download the BT Cloud Work Mobile App.
2. Tap Call actions.
3. Tap Park Locations to view the list of parked calls.

NOTE: The Parked Locations screen displays your parked calls. The Pick up button will be greyed out when there is no parked call on Park Location extension.

How to park an active call using the Mobile App

1. Tap Call actions on your active call screen.
2. Tap Park.
3. Tap the location where you want to retrieve your parked call later on.
4. You will see the following notification screen. Tap Yes to page the Park Location extension. Otherwise, tap No.
5. Retrieve your parked call from a desk phone or from your BT Cloud Work Desktop App.

How to retrieve a parked call using the Mobile app

1. Access Park Locations on your Mobile app.
2. Tap Call actions.
3. Tap Pick up.