BT Cloud Phone

Download the BT Cloud Work Mobile App

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NOTE: A mobile app update for your BT Cloud Phone service occurs on the 17th April. It’ll combine both the Cloud Phone and the Cloud Phone Meetings applications together. Here’s what’s coming:

• The app’s name will change from “BT Cloud Phone” to “BT Cloud Work”; You’ll be able to message, call & meet in one place – no more wasted time switching between apps.
• We’re launching a mobile team messaging platform. This’ll bring topic/project specific chat threads, built-in HD video meetings on demand, task management tools and more.

To ensure you are not impacted by the app update, let your users know what’s coming. You’ll all need to download the latest version of the mobile app. You can do this from 17 April 2020 - from your Apple/Android app store. There will be a mandatory migration for any users who haven’t updated - to ensure the app is still secure. This will happen later in the year. Make sure any documents saved on the existing app (such as Fax messages or Voicemails) have been saved; otherwise you could lose them. When you’ve downloaded the upgrade, your phone settings will be set to default. Go ahead and reset to your preferred settings. If you have recurring meetings, the links and numbers in the invites will need to be updated. Once the update is finished, you’ll find you’ve been logged out of your app. Don’t worry, all you need to do is log back in to get started



You can use your BT Cloud Work Mobile app to manage your account settings, as well as making and receiving calls.

Requires Android version 4.4 and up, including Android P.
Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.


1. Log in to your BT Cloud Phone Portal.
2. Click Tools, and then click Mobile apps.

User-added image

If you are logged in as an Account administrator, click on the Admin portal drop-down arrow then select My extension before clicking on Tools > Mobile apps.

User-added image

3. Select the mobile app you wish to download, e.g., iPhone or Android. 
4. You will be taken to your chosen device's download site. Follow the instructions to download and install the mobile app. 

Once the mobile app is installed on your mobile phone, you can now log in. See Logging in to your BT Cloud Work Mobile app to learn how.

See Also:
BT Cloud Wore Mobile App Overview


Steps To Reproduce
Affected Environment
TitleDownload the BT Cloud Work Mobile App
URL Name7588
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