BT Cloud Phone


Active Call Controls on BT Cloud Work Mobile App

« Go Back

Article

 
SummaryThis article contains information on the BT Cloud Work Mobile App controls or buttons that are available during an active call.
Details


Active call controls are soft keys accessible to conveniently use various features on your BT Cloud Work Mobile App such as Hold, Mute, Keypad, Speaker, Flip, Transfer, Record, and Park.  
 

The table below summarises the mobile app Active call controls and its functions:

ACTIVE CALL CONTROL

FUNCTION

Mute

Deactivates your microphone which may allow better incoming sound data from the other party. 

Tap the Unmute button  to reactivate your microphone.

Keypad

Allows you to use the keypad whenever you need to press numeric inputs to access a certain department or queue.

Speaker

Allows you to toggle between using your headset and the loudspeaker of your device.

The Blue Speaker  icon indicates that the call is on Speaker mode.

Add

Allows you to call another number that can be merged to the call.

Hold

Puts the other party on the line on hold.

Tap the Blue Hold button to go back to the call.

Call actions

Opens up a new window for additional call control options.

Transfer

Transfers your active call to a different extension.

Switch to carrier

Transfers a VoIP Call to your smart phone's mobile network so you can continue being in the same call.

Record

Activates the On demand Call Recording feature on your extension. Recordings will be saved in your extension's online account.

Press the Stop button  to stop recording.

Park

This will place a call on hold to a Park location. A parked call can be retrieved by an extension within the phone system.

Flip

Allows you to flip your call from one device to another, as long as you have configured your Call Flip settings properly.

End

Ends an existing call.


NOTE: A notification appears when a poor network quality is detected. Smart recommendations are automatically displayed, presenting options to either continue with the current VoIP call or to switch to RingOut.
 

 

Issue
Question
Symptom
Steps To Reproduce
Affected Environment
Cause
Resolution
Status
TitleActive Call Controls on BT Cloud Work Mobile App
URL Name7597
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information