BT Cloud Phone


Presence Overview | BT Cloud Phone

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Details

Presence allows customers to view the phone status of their colleagues at a glance.  This feature is typically used by the receptionist or secretary to aid in routing incoming calls. 
 

Benefits 

• Your presence status can be reflected on your colleagues’ or receptionist’s desk phones, regardless of device you are using – mobile, softphone, and desk phone

• Saves time by eliminating need to call or message colleagues

• Transfer directly to voicemail if colleague is busy or out

• Enables quick routing to available group/call queue/employee reducing hold time and hang-ups

• Fewer customers are transferred to employees who cannot take their call

• With a few easy clicks, enable Presence for admins/colleagues

• Use phone expansion modules to monitor presence for large number of colleagues

 

Compatible phones

Presence will work on the following compatible BT Cloud Phone IP Phones:
 

• Polycom VVX250

• Polycom VVX300

• Polycom VVX301

• Polycom VVX350

• Polycom VVX400

• Polycom VVX411

• Polycom VVX500

• Polycom VVX601

• BT Cloud Phone Desktop app

 

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TitlePresence Overview | BT Cloud Phone
URL Name7617
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