Supported Fax Attachments | BT Cloud Phone

BT Cloud Phone Internet Fax makes faxing easy by allowing you to send a fax message and attach several file types without a fax machine or dedicated line. 
 

NOTE: The time required for transmitting fax messages depends on the quality and content of the fax that will be sent. For documents that contain mostly text, it usually takes approximately 1 minute per page for the document to be delivered. When sending documents that contain graphics (scanned pages of documents), or for faxes sent to a slow fax line, it may take 5 minutes per page or more to be delivered.


To prevent issues when sending your documents as fax attachments, make sure to check the following before sending your fax message: 

• Ensure that the attached files are supported. For the list of supported file types, scroll down to the table below.
• Ensure that the file name of the attached files does not include ampersands (e.g. &) or other special characters such as @#$%^&*, etc...
• Ensure that the attachment does not exceed 200 pages.
• Ensure that the combined size of all attachments does not exceed 20 MB.

 

Supported File Types

IMPORTANT: Macro-enabled files that require a macro to execute for the file to open are not supported.

BT Cloud Phone recommends setting Adobe Acrobat Reader as the default PDF file manager/reader. Though there are some PDF Readers available on the internet, BT Cloud Phone strongly suggests using Adobe Acrobat Reader. Adobe Acrobat Reader is free software and can be downloaded from Adobe's website.