Resolve BT Cloud Phone Fax Attachment Issues

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Being unable to attach a file to your fax message may be caused by a number of factors.

When sending a fax through email

Check the following:

• Corrupt file - The document may be corrupt. Try sending another file or make a text document in Notepad, save it, and then attach the test file.

• Unsupported file type - Make sure that the file type is a supported file attachment for faxes.

• File size too large - The attachment may have exceeded the 20MB limit. Try sending a smaller file size.

• Special characters - The filename of your fax attachments should not include ampersands (e.g. &) or other special characters for you to able to send it.

When sending a fax using the Softphone

If you are unable to attach any file type from the Softphone, try uninstalling and reinstalling the Softphone.

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Title	Resolve BT Cloud Phone Fax Attachment Issues

URL Name	7627

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