BT Cloud Phone


Resolve BT Cloud Phone Fax Attachment Issues

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SummaryThis article provides information on resolving the most common fax attachment issues with BT Cloud Phone.
Details

Being unable to attach a file to your fax message may be caused by a number of factors.
 

When sending a fax through email

Check the following:

Corrupt file - The document may be corrupt.  Try sending another file or make a text document in Notepad, save it, and then attach the test file.  

Unsupported file type - Make sure that the file type is a supported file attachment for faxes

File size too large - The attachment may have exceeded the 20MB limit.  Try sending a smaller file size.

Special characters - The filename of your fax attachments should not include ampersands (e.g. &) or other special characters for you to able to send it.
 

When sending a fax using the Softphone

If you are unable to attach any file type from the Softphone, try uninstalling and reinstalling the Softphone.
 

Issue
Question
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TitleResolve BT Cloud Phone Fax Attachment Issues
URL Name7627
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