BT Cloud Phone

Add an Unassigned Phone to your BT Cloud Phone Account

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SummaryThis article provides information on how to add an unassigned phone to your BT Cloud Phone account.

What is an Unassigned Phone?

An Unassigned Phone is a device in your account which is not active. BT Cloud Phone allows you to add or order phones in advance or keep existing phones until they need to be re-assigned to active users in the future. Unassigned phones do not have a monthly service cost until they are associated with a BT Cloud Phone Licence. In other words, an unassigned phone is a reserved phone in your account's stock pile. 

An Unassigned Phone can be a Purchased Device or an Existing Phone in your account.

NOTE: You need to have an Administrator access to perform the actions below.


How to purchase an Unassigned Phone to your BT Cloud Phone account

Step 1: 

Log in to your BT Cloud Phone Portal.

Step 2: 

On the Admin portal page, click Phones & devices under Phone system.

Step 3: 

Click the Unassigned tab, then click Add device.

User-added image

Step 4: 

Click Desktop phones and select a device from the list, specify the quantity and click Add. You may also select from the list of recently bought devices.

Step 5: 

Select the device and the Delivery address where the device is going to be shipped, then click Assigned to selected and click Next. You may select from your list of saved addresses or provide a new Delivery address.

Step 6:

Review your order and tick the checkbox to acknowledge the conditions. Click Next when done.

Step 7:

Take note of the reference number, then click Done. You may also click Print to print the Order Confirmation.


You have now added unassigned phones to your BT Cloud Phone account. You can find the purchased unassigned phone in the Unassigned Tab of your BT Cloud Phone Portal's Phones & Devices section. 

For more information on Setting up and assigning an unassigned phone, go to How to Set up and Assign an Unassigned Phone to a User.
If you want to convert your unassigned phone to a Common phone, go to Convert an Unassigned Phone to a Common phone.
Steps To Reproduce
Affected Environment
TitleAdd an Unassigned Phone to your BT Cloud Phone Account
URL Name7855
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