BT Cloud Phone

BT Cloud Phone International Calling Overview

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SummaryAs an Account Administrator how do I enable or disable International calling and how do I authorise specific Users to be able to call international destinations?
BT Cloud Phone offers International Calling that enables BT Cloud Phone Users to call International Destinations. International Calling Rates apply when dialling numbers outside the UK.

This article illustrates how Account Administrators can do the following actions via the BT Cloud Phone Portal

    • Enabling/Disabling International Calling on the Account   
    • Enabling/Disabling International Calling for Specific Countries 

Only authorised users can call international numbers once International Calling has been enabled on the account. Users without permission will not be allowed to call International Numbers even when International Calling is enabled at the Company Level.

IMPORTANT: For Users to have the capability to make a call to an international destination, Administrators need to set their Permissions to allow them to place International calls.

Enabling/Disabling International Calling on the Account

1. Log in as an Administrator to your BT Cloud Phone Portal.
2. Go to Admin Portal, and then click on  Billing > International calling > International.
3. Toggle on / off the switch to enable or disable International Calling.

Enable International Calling - International Calling is disabled by default. To Enable International Calling on your account, toggle on Enable International Calling.
international calling enabled

Disable International Calling - Toggle off Enable International Calling.

international calling disabled


Enabling/Disabling International Calling for Specific Countries

The following slider buttons will appear to the right of a country, depending on whether International Calling is enabled or disabled. Under Operation column, you can click Enable or Disable for each destination to Enable or Disable the International Calling feature. 
green check - enabledInternational Calling Enabled
red x - disabledInternational Calling Disabled

The image below shows the status of international calling per destination. The applicable rates are also displayed.
enable or disable destination
Steps To Reproduce
Affected Environment
TitleBT Cloud Phone International Calling Overview
URL Name7988
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