Configuring Call Flip Settings | BT Cloud Work

Call Flip lets you transfer a live call from phone to phone without any interruption to the call. 

1. Log in to the BT Cloud Work portal.

   Follow the navigation path depending on your access profile:

   • Admins: On the Quick Access page in the Admin Portal, navigate to Users > Manage Users, select the extension to configure, then click Call Handling & Forwarding.
   • Users: Navigate to Settings > Call Handling & Forwarding.
2. Click Settings, then click Edit below Call Flip. The Call Flip window will appear.
3. At the far left of the row, drag and drop the row to change the flip number assigned to the phone number.
4. To remove a number that should not be in the Call Flip list, click Unlink. The number removed will go to the bottom of the list.
5. To use an unlinked number, drag and drop the number to an Unused row or to the row of a phone number you want to replace. If you replace a number, that number will then be unlinked.
6. Click Save.

If you wish to add more numbers to the Call Flip list, visit Setting up your Call Forwarding for Work Hours | BT Cloud Work.