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Automatic Call Recording - Enable or Disable | BT Cloud Phone

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SummaryHow do I enable or disable Automatic Call Recording on the BT Cloud Phone Portal?
Details


How to enable or disable Automatic Call Recording on the BT Cloud Phone Portal

Automatic call recording (ACR) is a BT Cloud Phone feature that enables you to record Incoming or Outgoing calls automatically. Users can listen to the recordings online or download the recorded conversations to a computer. The Automatic call recording feature is available for BT Cloud Phone Connect and Collaborate subscribers only. 

IMPORTANT: Automatic call recording settings can only be changed by Users with Administrator access.


Step 1: 

Log in as an Administrator to the BT Cloud Phone Portal.


Step 2: 

Go to Admin portal > Phone system > Auto-Receptionist > General Settings > Call recording.

User-added image


Step 3: 

Toggle the switch to enable or disable Automatic call recording

NOTE: The Automatic call recording feature is disabled by default.

auto recep - enable auto call recording1

When you click Enable, you will see a reminder. Please read the reminder, then click Yes.

Confirmation - Click Yes


Step 4: 

You will see additional options for Automatic call recording.

auto recep - enable auto call recording options


• Play periodic tones for outbound calls - Check or uncheck this to enable or disable the injection of a short tone (beep) on the call to remind parties that the call is being recorded.

• Play call recording announcement for outbound calls - Check or uncheck this to enable or disable playing call recording announcement to party answering the outbound call.

• Allow mute in auto call recording - Allow Users to mute sections of the call recording so that sensitive information is not captured. Press *9 to mute the recording and *9 again to continue recording.



See Also

Automatic Call Recording - Pause and/or Mute | BT Cloud Phone
Select Users or Group Extensions to Record  | BT Cloud Phone Desktop App
Select Users or Group Extensions to Record  | BT Cloud Phone Desktop App
Call Log - Listening to Automatic Call Recording | BT Cloud Phone

Issue
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TitleAutomatic Call Recording - Enable or Disable | BT Cloud Phone
URL Name8003
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