BT Cloud Phone


Desktop app - Active Call Controls | BT Cloud Phone

« Go Back

Article

 
Details
Active Call Controls are soft keys that would allow you to use various features on your BT Cloud Phone Desktop App. By clicking on their corresponding buttons, you can use Active call controls which include Hold, Record, Add a person to the call, Park, Flip, Transfer, Mute, Keypad and End Call.


Call controls during an Active call 

User-added image

The Mute button allows you to mute or unmute your microphone's volume.

The Keypad button allows you to use the keypad whenever you need to press numeric inputs.

The Audio button allows you to customise your BT Cloud Phone Desktop App sound settings while on a call.

The Hold button puts the other party on hold until you click it again to go back to the call.

The Record button activates the On demand Call Recording feature on your extension. Recordings will be saved in your extension's Online account.

The Add button allows you to add another person (up to 7) to the call. Clicking this button opens the dialler for you to add another contact.

The Transfer button transfers your active call to an extension or its voicemail box. You can also do warm and cold transfers to an extension with this feature.

The​ Park button lets you park the call on a set park location where any User in your account can pick up.​ You may choose between Public park and your private Park Locations.
For more information on Call Park features, go to Setting up and Using Park Locations.

The​ Flip button activates the Call Flip feature on your account. It lets you flip your call from one device to another. You can flip a call between your forwarding numbers.

The​ End Call button ends your current call.


Click the Active call button to switch back to the Active call screen.
 

See Also:

User Call Handling & Forwarding Overview 
Call Park Frequently Asked Questions 
Active Call Controls for the BT Cloud Phone Mobile App 
BT Cloud Phone Desktop App: Pre-Call Controls 
Issue
Question
Symptom
Steps To Reproduce
Affected Environment
Cause
Resolution
Status
TitleDesktop app - Active Call Controls | BT Cloud Phone
URL Name8100
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information