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BT Cloud Phone Desktop app Overview

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SummaryThis article gives you an overview on BT Cloud Phone for Desktop.
Details

 

BT Cloud Phone Desktop App


The BT Cloud Phone Desktop App is an app that turns your computer into a communications hub with phone, fax, company messaging, and conferencing from your desktop.

 

How to install BT Cloud Phone Desktop App


To install BT Cloud Phone Desktop App in Windows and Mac, follow the instructions in the links below:

Desktop app - Install on Windows
Desktop app - Install on Mac


 

Features

 

• Comprehensive Desktop Communications with Easy-to-Use Interface

Make and receive calls and faxes, and host a conference from an app on your computer. It provides easy access to view messages, find contacts, manage calls, and change settings.

• Integrated with Company Directory

Reach your colleagues for a quick chat or call, with just a few clicks of the mouse. With real-time Phone Presence status among colleagues, you will avoid playing telephone tag or forwarding to a busy extension.

• Text a Contact or a Group Within Your Organisation

Easily send a text message to a contact in your company directory. It allows you to set and select a preferred Caller ID for your text message.

• Audio Conferencing

With Audio Conferencing, you can start a conference with a click of the mouse, send out a conference invitation to other Users within the company via text, or email directly without the need to copy and paste the dial-in numbers and access codes.  You can also easily add international dial-in numbers in your invitation. It also allows you to add callers anytime during a conference.

• Change DND and Presence status via the BT Cloud Phone for Desktop icon

Easily switch your DND and Presence status, such as Available, Busy, Do not disturb, or Invisible without opening the BT Cloud Phone for Desktop. The status can be updated right from the Windows system tray or Mac OS X's dock.

NOTE: You must be signed in to your BT Cloud Phone for Desktop to switch your DnD and Presence status.

See Call Queue - Set a User's Do-Not-Disturb and Availability for more information.

• Windows 10 Notification Support

Ability to view notifications in Windows 10 UI style. Click the Notifications icon on the system tray to view. 

NOTE: Show notifications in action center must be enabled in your Windows 10 computer to view notifications from BT Cloud Phone Desktop.

bt desktop app -  win10 notif

 

Main Screen


User-added image
 

messages

Messages

Allows you to view your Voice, Fax, and Text messages.

Text Message in BT Cloud Phone for Desktop app
Send Fax Messages in BT Cloud Phone for Desktop app
Resend or Forward Faxes in BT Cloud Phone for Desktop app

User-added image

Favourites

Allows you to quickly access your favourite contacts. When you hover your cursor to a contact in your favourites, it allows you to call or send a fax directly. 

User-added image

Join now
Allows you to view upcoming events from your integrated calendar and dial in or join any meeting events. 

Join Now feature in BT Cloud Phone Desktop App

User-added image

Call log
Allows you to view the list of your incoming, outgoing, and missed calls.

Access Call log in BT Cloud Phone Desktop App

 User-added image

Contacts
Allows you to view your Personal and Company contacts.

View Contacts in BT Cloud Phone Desktop App 

 User-added image

HUD
Allows you to see the Presence status of your contacts real time. For more information, go to Head-Up Display (HUD) Call Monitoring in BT Cloud Phone Desktop app

 dialpad

Dialpad
Allows you to place an outgoing call.

compose text

Compose text
Allows you to send a Text message to your Company contacts.

Text Message feature in BT Cloud Phone Desktop App

videocon

Video Conferencing
Allows you to start a Video Conference through the BT Cloud Phone Meetings app.

BT Cloud Phone Meetings: Overview

audio con icon

Start Conference
Allows you to start an Audio Conference, where participants can dial a number to join. 

Start an Audio Conference in BT Cloud Phone Desktop app

fax icon

Compose Fax
Allows you to send a Fax message.
 

Send Fax Messages in BT Cloud Phone Desktop App
Resend or Forward Faxes in BT Cloud Phone Desktop app

settings

Settings
Allows you to configure the settings of your BT Cloud Phone for Desktop.


 

BT Cloud Phone Desktop App Settings


bt desktop settings


General 

The General tab gives you the following options:

• Set as the Default Calling and Faxing Application in BT Cloud Phone Desktop App.
• Option to automatically launch the BT Cloud Phone for Desktop when your computer starts. When you turn on this option, you have the choice to select Run application minimised, to have the BT Cloud Phone for Desktop running in the background.
• Option to Enable or Disable Spell Check in BT Cloud Phone Desktop App
• Keep the BT Cloud Phone for Desktop window on top of other windows when you turn on Keep app in foreground.
• Quickly access your BT Cloud Phone Portal by clicking the quick links for Portal. 


Sound

• Customise Sound Settings in BT Cloud Phone Desktop App 
• Plantronics Integration in BT Cloud Phone Desktop App 
 

Calls

• BT Cloud Phone Desktop App Head-Up Display (HUD) Overview
• HD Voice for the BT Cloud Phone for Desktop
• Option to reduce/mute other sounds or pause players during a call


Messaging

• Enable or Disable the notification sound for fax and text messages when sending and receiving messages.
• Option to Convert direct numbers to extensions when you try to send a text message to several recipients. 
• Sending Fax Messages Using the BT Cloud Phone for Desktop  
• Enable or Disable the option to Automatically print incoming faxes. When enabled this option, you have the choice to select Printers.  
 

Contacts

Synchronising Outlook and Google Contacts with the BT Cloud Phone Desktop App
 

Join Now

Join Now Feature Overview in BT Cloud Phone Desktop App
 

Hotkeys

Global Hotkeys in BT Cloud Phone Desktop App
 

 

Troubleshooting


Manual Reconnect - If your BT Cloud Phone for Desktop is in on Offline, Calls Only, or Calling unavailable mode, you may not be able to use it properly. When this happens, you may manually reconnect your BT Cloud Phone for Desktop. Click on the badge at the upper-right corner of the Desktop App, and then click Try now.

19.2 bt desktop app -  manual reconnect


 

Other BT Cloud Phone for Desktop Topics

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TitleBT Cloud Phone Desktop app Overview
URL Name8234
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