The BT Cloud Work Mobile app includes a capability provided by Apple – CallKit, which gives the BT Cloud Work app more control of the mobile device when in a call, and allows the User to answer calls more easily when the device is locked. CallKit allows an ongoing BT Cloud Work call to remain active even if a second call comes to your mobile number while using the BT Cloud Phone app.
The BT Cloud Work Integrated Calling feature makes it possible for an iOS device User to manage multiple calls without unlocking the screen, and without losing an ongoing call or an incoming call. A User can simply manage the feature by either enabling or disabling the Integrated Calling feature on your BT Cloud Work Mobile app settings.
With BT Cloud Work Mobile app version 8.3 and above, iOS device Users are provided with a better call experience – an incoming screen appears, allowing them to interact with the call with 1-touch, either from a locked screen or when engaged in an active BT Cloud Work call.
Key Features and Benefits
The BT Cloud Work Integrated Calling feature makes it possible for iOS device Users to have a more elegant experience when interacting with or handling an incoming call from a locked screen or when on an active call.
• BT Cloud Work calls will not be interrupted by mobile calls anymore. Remain connected to your BT Cloud Work call and choose to either answer, end, send the incoming call to voicemail, or send a pre-filled message to the caller.
• Answer BT Cloud Work (VoIP) calls without unlocking your phone screen.
• Control your BT Cloud Work call using Bluetooth devices.
Requirements
• iOS version: iOS 10.x
• BT Cloud Work Mobile app version: 8.3.1
Bluetooth Support
The Integrated Calling enhancement includes native Bluetooth support so Users can answer, end, and mute BT Cloud Work calls using Bluetooth headsets, if paired with the iPhone.
Managing Integrated Calling via the Mobile app Call Settings
Users who don't want their BT Cloud Work calls to appear on their phone's call log may disable Integrated Calling by following the steps below:
IMPORTANT: BT Cloud Work calls will be interrupted by incoming mobile calls when Integrated Calling is disabled.
1. Log in to your BT Cloud Work Mobile app.
2. Tap your Profile picture.
3. Tap Call settings.
4. Enable or disable Integrated Calling.
NOTE: A User gets a notification on the screen when Integrated Calling is disabled. A warning also appears only once when the call gets interrupted.
Call Log visibility
When Integrated Calling is enabled then BT Cloud Work calls will be listed in the iOS device's native call log. Missed calls are displayed in red, and Users can return a missed call by tapping a number on the call log. BT Cloud Work calls are labelled as "BT Cloud Work* Audio" underneath the caller ID. The Users also have a set of standard features available to call or text a contact that is in the call log.
NOTE: You may disable Integrated Calling however, this setting would cause your BT Cloud Work calls to be interrupted by incoming mobile calls.
Differentiating a BT Cloud Work call from a personal call
BT Cloud Work calls are displayed as "BT Cloud Work* Audio" in the incoming call screen and in the native call log, whereas a personal call would only display a contact's name or just a number.
What happens if I press the Power button during an active call?
When handling a call, the ‘Power’ button can be used to turn off the display. However, in some scenarios, this may terminate the call:
| Power/Listening Mode | Ear (Normal) |
Headset
|
Speaker
|
|---|
| Press the "Power" button | Call Terminated | Call continues, Display turned off | Call continues, Display turned off |
