BT Cloud Phone


Log in to the BT Cloud Work Mobile App

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SummaryThis article provides instructions on how to log in or change the login details on your BT Cloud Work Mobile app with your BT Cloud Phone Account Phone Number and Password.
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NOTE: A mobile app update for your BT Cloud Phone service occurs on the 17th April. It’ll combine both the Cloud Phone and the Cloud Phone Meetings applications together. Here’s what’s coming:

• The app’s name will change from “BT Cloud Phone” to “BT Cloud Work”; You’ll be able to message, call & meet in one place – no more wasted time switching between apps.
• We’re launching a mobile team messaging platform. This’ll bring topic/project specific chat threads, built-in HD video meetings on demand, task management tools and more.

To ensure you are not impacted by the app update, let your users know what’s coming. You’ll all need to download the latest version of the mobile app. You can do this from 17 April 2020 - from your Apple/Android app store. There will be a mandatory migration for any users who haven’t updated - to ensure the app is still secure. This will happen later in the year. Make sure any documents saved on the existing app (such as Fax messages or Voicemails) have been saved; otherwise you could lose them. When you’ve downloaded the upgrade, your phone settings will be set to default. Go ahead and reset to your preferred settings. If you have recurring meetings, the links and numbers in the invites will need to be updated. Once the update is finished, you’ll find you’ve been logged out of your app. Don’t worry, all you need to do is log back in to get started
 


 

The BT Cloud Phone Mobile app can be used to manage your phone system directly from your iOS or Android device and handle your business calls, messages, voicemails, and faxes. 

1. Launch the BT Cloud Phone Mobile app.

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2. Tap Sign In

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Click on links below to learn more.

Log in to your BT Cloud Phone Mobile app using your Phone number
Log in to your BT Cloud Phone Mobile app using your email
Log in to your BT Cloud Phone Mobile app using your Google credentials
Log in to your BT Cloud phone Mobile app using Single Sign-On
How to log out of your BT Cloud Phone Mobile app

 

Log in to your BT Cloud Phone Mobile app using your Phone Number

1. Enter your BT Cloud Phone Phone number and Password or your BT Cloud Phone Main Company number, your Extension number and Password.
2. Tap Sign in when done.


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Log in to your BT Cloud Phone Mobile app using your email

The BT Cloud Phone Log In Integrations allow you to log in to your BT Cloud Phone Mobile app using your email address.

1. Tap Email
2. and then enter your email address and password.
3. Tap Sign in.

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Log in to your BT Cloud Phone Mobile app using your Google credentials

This section demonstrates how you can log in to your Mobile app using your Gmail account. For this to work, your Account administrator must first enable this feature in your User profile

1. Tap Google.

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2. Enter your Email or phone, then tap Next.

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3. Enter your password, then tap Next. When you enter the wrong password, the text will turn red and there will be an error message below the password box.

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You will be logged in to your BT Cloud Phone account on your Mobile app.

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Log in to your BT Cloud Phone Mobile app using Single Sign-On

Select this option only if your company uses Single Sign-on (SSO) to access BT Cloud Phone Online Portal. For more information on enabling and using this feature, go to BT Cloud Phone Single Sign-On Overview.
 

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How to log out of your BT Cloud Phone Mobile app

Follow the steps below to log out of your BT Cloud Phone Mobile app.

1. Launch the BT Cloud Phone Mobile app.

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2. Tap your Profile picture.

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3. Scroll to the bottom part, then tap Log out.


See Also:
Logging in to your BT Cloud Phone Mobile app using your Corporate Email 
Logging in to your BT Cloud Phone Mobile app using your Google credentials 

 

Issue
Question
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Steps To Reproduce
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TitleLog in to the BT Cloud Work Mobile App
URL Name9305
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