The Call Handling & Forwarding section of the online account allows administrators to set up call handling rules for users. It offers flexibility on how you want your calls to be handled during business hours, after hours, or multiple condition rules.
If you are logged in as an administrator, you can access Call Handling & Forwarding settings by navigating to Users > User List > Users with Extensions, selecting a user, and clicking the Call Handling & Forwarding tab.
If you are logged in as a user, you can access Call Handling & Forwarding settings by navigating to Settings > Call Handling & Forwarding.
User Hours
Under User Hours, you can configure where you want to receive incoming calls during business hours. By setting up your call forwarding for business hours, you can modify the ringing sequence of your call forwarding numbers. You can also rearrange the order of forwarding numbers as well as create a Ring Group.
After Hours
Under After Hours, you can configure how you want to handle incoming calls after business hours. Visit Call Handling & Forwarding Settings for After-hours to learn more.
Settings
Under Settings, you can configure your Incoming Call Information to provide details about the inbound call received or forwarded to a user extension. You can also configure your Call Flip settings to transfer a live call from phone to phone without any interruption to the call.
Custom Rules
Under Custom Rules, you can create a new custom call handling rule or select an existing one. Custom rules are call handling actions carried out when a specific condition is met. Visit Set Up Custom Company Answering Rules to learn more.
