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Rearranging Order of Forwarding Numbers | BT Cloud Work

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If you’ve set your call forwarding numbers to ring in sequential order, you can rearrange the ringing sequence of these numbers.

Note: If you’ve chosen to answer calls via the BT Cloud Work desktop or mobile app, these devices are set to ring first before other forwarding numbers and you can’t rearrange the order.

For more info about forwarding calls during business hours and after hours, visit Setting up your Call Forwarding for Work Hours and Setting up your Call Forwarding for After Business Hours.

Rearranging the order of your forwarding numbers

  1. Log in to your BT Cloud Work portal. If you have logged in using an admin account, navigate to Admin portal > My extension
  2. Navigate to Settings > Call handling
  3. To rearrange the order of your forwarding numbers, click and hold the eight-dot icon at the far left of the number. Drag and release it to your desired order

Rearrange order of forwarding numbers

  1. Click Save
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TitleRearranging Order of Forwarding Numbers | BT Cloud Work
URL NameRearrange-Forwarding-Numbers-and-Create-BT-Cloud-Work-Groups
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