1. Log in to your BT Cloud Phone Portal. If you are logged in using an Admin account, navigate to Admin portal > My extension. See Logging in - Using Email or Phone Number for more information.
2. Go to Settings > Screening, greeting, & hold music > User hours tab.
3. Below Call screening, select Enable, then click Edit.
4. Select the preferred Connecting option, then click Done.
5. Click Save.
6. Navigate to Call handling & forwarding > Settings.
7. Below Incoming call information, click Edit to set your preferences. See Set Up User's Incoming call information on the BT Cloud Phone for more information.
BT Cloud Phone Screening, Greeting & Hold Music Overview