1. Log in to your BT Cloud Phone Portal. See Logging in - Using Email or Phone Number for more information.
2. Go to Admin portal > Users > Users List > Users with extensions.
3. Click the User.
4. Click Screening, greeting & hold music.
5. Below Call screening, select Enable, then click Edit.
6. Select the preferred Connecting option, then click Done.
7. Click Save.
8. Navigate to Call handling & forwarding > Settings.
9. Below Incoming call information, click Edit to set your preferences. See Set Up User's Incoming call information on the BT Cloud Phone for more information.
BT Cloud Phone Screening, Greeting & Hold Music Overview