BT Cloud Phone


Set Up BT Cloud Phone Connecting Message on Your Extension

« Go Back

Article

 
Details

1. Log in to your BT Cloud Phone Portal.  If you are logged in using an Admin account, navigate to Admin portal > My extension. See Logging in - Using Email or Phone Number for more information.

2. Go to Settings > Screening, greeting, & hold music > User hours tab.

3. Below Connecting message, select Enable, then click Edit.

4. Click the drop-down box below Set greeting, then select Custom.

5. Select PhoneComputer microphone, or Importing

• File size should be limited to 20 MB
• Format should be WAVE or MP3
• Compression Formats: CCITT u-Law (G711a), 8kHz, 8 bit, mono, or PCM, 8kHz, 16 bit, mono
• You can play and listen to the custom connecting message
• You can re-record the connecting message
• You can download the custom connecting message

6. Click Done.

7. Click Save.
 

See Also

BT Cloud Phone Screening, Greeting & Hold Music Overview

Issue
Question
Symptom
Steps To Reproduce
Affected Environment
Cause
Resolution
Status
TitleSet Up BT Cloud Phone Connecting Message on Your Extension
URL NameSet-Up-BT-Cloud-Phone-Connecting-Message-Extension
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information